Privacy Policy

1. Introduction and Scope

Sejitu (referred to as "we", "us", "our", or "sejitu") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when you access, register for, or use the sejitu gaming platform at sejitu.cam and all associated services.

This Privacy Policy applies to all users of the sejitu platform, including registered players, website visitors, and individuals who contact our customer support team. By using sejitu services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We process personal information in accordance with applicable Indonesian data protection regulations and international privacy standards. We are dedicated to maintaining transparency about our data practices and ensuring your personal information is handled with the highest level of care and security.

2. Information We Collect

Sejitu collects various types of personal information to provide, improve, and secure our gaming services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a sejitu account or use our services, you directly provide us with the following information:

• Account Registration Information: Full legal name (as it appears on your Indonesian KTP identity card), date of birth, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued identification documents including Indonesian KTP (Kartu Tanda Penduduk), selfie photographs for identity confirmation, and proof of address documents such as utility bills or bank statements.
• Payment Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, or others), account holder name, and account number. E-wallet information including OVO, DANA, or GoPay registered mobile numbers. We do not store full credit card numbers or CVV codes.
• Transaction History: Records of all deposits, withdrawals, bets placed, game activity, bonus claims, and account balance changes.
• Communication Records: Correspondence with our customer support team via email, live chat, WhatsApp, or other communication channels, including support tickets, complaints, and feedback.
• Responsible Gaming Preferences: Deposit limits, session time limits, self-exclusion requests, and other responsible gaming tool settings you configure.

2.2 Information Collected Automatically

When you access the sejitu platform, we automatically collect certain technical and usage information:

• Device and Browser Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, time spent on the platform, click patterns, navigation paths, referring URLs, and timestamps of your activity.
• Location Information: General geographic location derived from your IP address to verify you are accessing the platform from Indonesia and to comply with geographic restrictions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud prevention data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Age verification, identity authentication, and fraud detection data from third-party verification providers we engage to ensure compliance with Indonesian regulations.
• Affiliate and Marketing Partners: If you access sejitu through an affiliate link or marketing campaign, we may receive referral information to attribute your registration appropriately.

3. How We Use Your Information

Sejitu uses the personal information we collect for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your sejitu user account.
• Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR).
• Providing access to sportsbook betting, live casino games, slot games, and other gaming products.
• Processing and settling bets, calculating winnings, and updating account balances.
• Issuing bonuses, promotions, and loyalty rewards according to applicable terms.

3.2 Identity Verification and Compliance

• Verifying your identity through Know Your Customer (KYC) procedures to confirm you are 21 years of age or older and a resident of Indonesia.
• Preventing underage gambling, fraud, money laundering, and other illegal activities.
• Complying with Indonesian legal and regulatory obligations applicable to online gaming operators.
• Responding to law enforcement requests, court orders, or government inquiries as required by law.

3.3 Customer Support and Communication

• Responding to your inquiries, support requests, complaints, and feedback via email, live chat, or WhatsApp.
• Sending you important account notifications including deposit confirmations, withdrawal approvals, security alerts, and policy updates.
• Providing Indonesian-speaking customer support during WIB (Western Indonesia Time) business hours.

3.4 Platform Improvement and Personalization

• Analyzing user behavior and platform performance to improve game selection, user interface design, and overall player experience.
• Conducting research and statistical analysis to understand Indonesian player preferences and optimize our product offerings.
• Personalizing content, game recommendations, and promotional offers based on your gaming activity and preferences.
• Testing new features, products, and platform updates before full deployment.

3.5 Marketing and Promotional Communications

• Sending you promotional offers, bonus announcements, and marketing communications about sejitu services via email or SMS (only if you have consented to receive such communications).
• Informing you about new games, features, tournaments, and special events aligned with Indonesian cultural occasions such as Idul Fitri, Independence Day, or Chinese New Year.
• Conducting surveys and requesting feedback to improve our services.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your account communication preferences, or contacting customer support.

3.6 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, collusion, bonus abuse, and violations of our Terms & Conditions.
• Monitoring for suspicious betting patterns, multiple account creation, and other prohibited activities.
• Implementing security measures to protect your account from unauthorized access, including two-factor authentication and login anomaly detection.
• Investigating disputes, payment chargebacks, and user complaints.

3.7 Responsible Gaming Support

• Implementing deposit limits, session timers, and self-exclusion tools you request.
• Monitoring for signs of problem gambling behavior and proactively reaching out to offer support resources.
• Maintaining records of responsible gaming tool usage for compliance and player protection purposes.

4. Legal Basis for Processing

Under applicable Indonesian data protection principles and international privacy standards, sejitu processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms & Conditions agreement with you, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with Indonesian laws and regulations including age verification requirements, anti-money laundering obligations, and tax reporting duties.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, platform security, service improvement, and customer support, provided these interests do not override your fundamental privacy rights.
• Consent: For certain activities such as marketing communications and non-essential cookies, we rely on your explicit consent which you may withdraw at any time.

5. Information Sharing and Disclosure

Sejitu does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the sejitu platform, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, PG Soft, Ezugi, and others to deliver casino and slot games.
• Identity Verification Services: Third-party KYC and age verification providers to authenticate your identity and confirm you meet eligibility requirements.
• Customer Support Tools: Live chat software, email service providers, and customer relationship management (CRM) platforms to deliver efficient support.
• Cloud Hosting and IT Infrastructure: Secure data center and cloud hosting providers to store and process information reliably.
• Analytics and Marketing Platforms: Tools that help us understand user behavior, measure marketing campaign performance, and improve our services.

All third-party service providers are contractually obligated to protect your personal information, use it only for the specific purposes we authorize, and comply with applicable data protection standards.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to Indonesian government authorities, law enforcement agencies, regulatory bodies, or courts when:

• Required by Indonesian law, court order, subpoena, or other legal process.
• Necessary to investigate suspected illegal activity including fraud, money laundering, or underage gambling.
• Required to comply with tax reporting obligations or financial transaction monitoring requirements.
• Necessary to protect sejitu's legal rights, property, or safety, or that of our users and the public.

5.3 Business Transfers

In the event sejitu undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the business transaction. We will notify you of any such change in ownership or control of your personal information via email or prominent notice on the platform.

6. Data Security Measures

Sejitu implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data transmitted between your device and sejitu servers is encrypted using 256-bit SSL (Secure Socket Layer) technology — the same security standard used by major Indonesian banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Only authorized sejitu employees and contractors with legitimate business need can access personal information, subject to strict confidentiality agreements.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms, making them unreadable even to sejitu staff.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of account security.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and third-party audits to identify and address potential weaknesses.
• Employee Training: All sejitu staff receive mandatory training on data protection principles and security best practices.

While we employ industry-leading security measures, no system is completely impenetrable. You also play a critical role in protecting your account by choosing a strong password, not sharing your login credentials, and promptly reporting any suspected unauthorized access to [email protected].

7. Data Retention

Sejitu retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: We retain account information and transaction history for the duration of your active sejitu account.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years to comply with Indonesian financial record-keeping requirements, tax obligations, and to resolve disputes or investigate potential fraud.
• Marketing Communications: If you unsubscribe from marketing emails, we retain your email address on a suppression list to ensure we do not contact you again.
• Legal Obligations: We retain information longer when required by Indonesian law, ongoing legal proceedings, or regulatory investigations.

After the retention period expires, we securely delete or anonymize personal information so it can no longer be attributed to you individually.

8. Cookies and Tracking Technologies

Sejitu uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device that helps us recognize you, remember your preferences, and analyze platform usage.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including maintaining your login session, processing transactions, and remembering security settings. These cookies cannot be disabled without severely limiting platform functionality.
• Performance Cookies: Collect anonymous information about how users interact with the platform, which pages are visited most frequently, and where errors occur. This helps us improve site performance.
• Functionality Cookies: Remember your preferences such as language selection, game display settings, and previously viewed content to personalize your experience.
• Analytics Cookies: Used by third-party analytics tools (such as Google Analytics) to measure traffic patterns, user behavior, and demographic information in aggregate form.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of the sejitu platform and may require you to re-enter your login credentials more frequently. To manage cookies, consult your browser's help documentation for instructions.

9. Your Privacy Rights

Under applicable Indonesian data protection principles and international privacy standards, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you by contacting customer support.
• Right to Correction: You can update inaccurate or incomplete personal information through your account settings or by contacting support.
• Right to Deletion: You can request deletion of your personal information, subject to our legal obligations to retain certain records for compliance purposes.
• Right to Object: You can object to certain processing activities, such as marketing communications or profiling for promotional purposes.
• Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time.

To exercise any of these rights, please contact our data protection team at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests to protect against fraudulent access.

10. Children's Privacy

The sejitu platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and permanently ban the associated account.

If you are a parent or guardian and believe your child has provided personal information to sejitu, please contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

Sejitu primarily operates within Indonesia and stores personal information on servers located within Indonesia or in secure international data centers that meet Indonesian data protection standards. If we transfer personal information outside Indonesia (for example, to international game providers or cloud hosting services), we ensure appropriate safeguards are in place through contractual data protection clauses, compliance certifications, or other legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

Sejitu reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date.
• Sending an email notification to your registered email address.
• Displaying a prominent notice on the sejitu platform when you next log in.

Your continued use of the sejitu platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how sejitu handles your personal information, please contact us:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 through the sejitu platform
• Indonesian-Speaking Support: Available during WIB business hours (08:00-23:00 WIB) Monday through Sunday

We are committed to addressing your privacy concerns promptly and transparently. Our data protection team will respond to all inquiries within 48 business hours.